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Troubleshooting

While configuring and your Melaleuca Security system, you may need to diagnose and solve various problems.

The information below addresses the most common issues. Call Melaleuca Security at 1-877-760-3444 for technical support if you need additional assistance.


System Status

To clear STATUS (alarm memory), do the following:

From a disarmed state press STATUS, listen to the status message, then press DISARM.

  • The panel displays and announces Siren 1 failure.

    A. Turn the Hardwired Siren Supervision option off if a hardwired siren or sensor is not connected.

    B. Check for the correct end-of-line resistor in HW1 I/O circuit.

  • Panel displays and announces Low battery.

    A. Check that panel backup battery is connected.

    B. Check panel backup battery voltage. If less than 5.4 volts, replace battery and clear system status message.

    C. Run sensor test.

  • The panel displays and announces RF jam.

    A. The control panel has detected RF interference.

  • The panel displays and announces that a sensor is open.

    A. See Sensors on page 65 of the Installation Manual.

  • The panel displays Set Time and announces
    System time is not set.

    A. Set the system time.

Control panel

  • The panel displays and announces Invalid.

    A. This sensor is already programmed. Delete sensor if not correctly programmed.

Options (programmable by the homeowner)

  • The panel does not beep.

    A. Turn on Piezo Beeps option.

  • Latchkey does not function.

    A. Latchkey time is not set. Set latchkey time.

    B. Latchkey is not enabled. Enable latchkey by pressing MOTIONS twice.

    C. The phone number is not programmed properly. Reprogram the phone number.

    D. System time is not set. Set system time.

Sensors

  • A sensor does not work.

    A. Make sure the battery is good and installed correctly.

    B. Check for interference from metal objects. Move or rotate the sensor.

    C. Move the sensor to a new location.

  • Door or window is closed, but the panel announces it is open.

    A. Be certain the arrow on the magnet and the guide line on the transmitter are aligned and within 1/4 inch of each other.

    B. The sensor tamper switch may be open (cover off).

  • Motion sensors go off continuously.

    A. Be sure the sensor is mounted on a solid surface and the viewing field is free from sources of changing temperature.

  • Motion sensor does not respond to motion.

    A. Make sure the sensor battery is good and installed correctly. Wait 2 minutes after installing a new battery to test the sensor.

    B. Adjust the sensor mounting.

    C. Leave the area for 3 minutes, then retest.

    D. The environment is too hot or too cold. Outdoor sensors operate between 32 and 120°F (0 and 49°C).

    E. Dirt or dust may be causing the problem. Wipe the sensor with a clean, damp cloth.

Additional Help:

Download PDF guide: Troubleshooting the SimonXT

Rapid Response

Did you know that Melaleuca Security uses only monitoring centers that are UL Certified and 5 Diamond Rated? No company can offer better overall response time than Melaleuca Security.