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Frequently Asked Questions

Question: What if I’m already in a home security monitoring agreement with another provider that has not yet expired?

Answer: Melaleuca is in the home security business for the long term. We can afford to be patient, so we will wait for your current contract to expire.

Question: If I am a Melaleuca Security customer, can I still cancel my Preferred Customer agreement at any time?

Answer: Yes. But only Preferred Customers receive an $11 discount on the Melaleuca Security service. Therefore, if you cancel your Preferred Customer status, your monthly rate on your Melaleuca Security service will increase by $11. Even without the Preferred Customer discount, Melaleuca Security is far below the competition on monitoring fees. But still, who would want to cancel their Preferred Customer account?

Question: If I move, can I take my home security service with me?

Answer: Yes. The equipment is all wireless and easily transportable and can be quickly installed in your new home.

Question: Is there a warranty on my equipment?

Answer: General Electric security equipment has a two-year warranty.

Question: Can I install the Melaleuca Security system in a business?

Answer: Yes. But we cannot install smoke detectors in a business.

Question: Can I introduce households who are not yet Preferred Customers to Melaleuca Security?

Answer: Yes. But they will not receive the Preferred Customer discount, so they will pay $11 more per month than a Melaleuca Preferred Customer would. You can see there is a tremendous incentive to become and remain a Melaleuca Preferred Customer!

Question: Will the 15 Service Points per month on my Melaleuca Security system apply to my 35 Product Point Preferred Customer commitment?

Answer: No. Your Melaleuca Security business is a separate business and does not apply to your Preferred Customer commitment.

Question: Can Melaleuca Security monitor the security system I currently have in my home?

Answer: Possibly. If your system works, you know how to use it, and you are happy with it we will try to use what you have now. Some companies electronically lock their equipment so that we cannot monitor it. Call us so we can help you determine which parts of your current system we may be able to use with the Melaleuca Security monitoring service.

Rapid Response

Did you know that Melaleuca Security uses only monitoring centers that are UL Certified and 5 Diamond Rated? No company can offer better overall response time than Melaleuca Security.